Conducting Effective Interviews
- face-to-face helps gather feelings behind thoughts/intentions
- How do people interpret their world?
- past events
- case studies
Asking Good Questions
- open-ended questions, not yes/no questions
- not just factual- how do they feel?
- Different questions yeild different answers
- Wording of questions varies results greatly
Being a Careful Observer
- Observation is routine – conscious or not
- Several sides to an observation
- Know your purpose- what you’re looking for. Helps when it comes to detail
- Physical Setting- What kinds of behavior is the setting designed for?
- The participants- What brings these people together?
- Activities and interactions- How are people and activities connected? Patterns and frequencies of interaction?
- Conversation- Content? Quoting.
- Subtle factors: nonverbal, dress/ body language, what doesn’t happen?
- Your own behavior- What thoughts are you having about what is going on?
- Natural observation
Although I will be utilizing both interviewing and observing for my topic, I believe that observation will be more useful to my I-Search paper. My question I am posing for project two is investigating the effects of setting goals and targets to higher success rates. I am the guest services department manager at my store, so naturally I am curious as how I can raise my crew’s actual performance and not just our number results we can fudge to look more impressive. In order to see how my employees work on a daily basis, it would be more successful for them to not know they are being watched. Conducting natual observation would be easy in my store, seeing as how I am a familiar face. If I walk up to them and make them aware of what I am testing, the results would not be accurate. With that being said, interviewing would also be helpful to my research. Since my work place is so familiar and routine to me, getting a fresh pair of eyes’ perspective may be more beneficial than I expect.